Returns and Refund Policy
RETURN POLICY
Product Condition:
● Once products are opened or used, they cannot be returned as they cannot be reused or resold.
Damaged Products:
● If you receive a damaged, broken, or leaked product, please contact customer care within 24 hours of receiving your order.
Extreme Damage During Transit:
● In cases of severe damage during transit (e.g., leakage, breakage, or missing items), we will verify the issue and proceed with a refund or exchange as per our policy.
Customer Satisfaction:
● We take customer satisfaction seriously. If you face any issues, don’t hesitate to reach out, and we will do our best to resolve it!
REFUND POLICY
Product Damage Post-Delivery:
● NAUQA is not responsible for damage after delivery.
Claims for Missing Items/Leakage/Breakage/Damage:
● In case of missing items, leakage, breakage, or damage, please send an unboxing video along with a photo of the original packaging to process your claim.
Filing a Refund Claim:
● To file a claim, contact our customer care at +91 9911447003 or email contact.nauqa@gmail.com.
● Please attach the necessary images and videos, and mention the subject line as "Refund For [Order Number]".
Tampered or Damaged Package:
● If your package is tampered, damaged, or defective, do not accept it from the delivery partner. Notify us immediately to initiate the claim process.
Order Not Received After Marked Delivered:
● If your order is marked as delivered but you have not received it, contact us within 2 days. After this period, no refund will be issued.
Refund Exclusions:
● Shipping charges are non-refundable as they are paid to the delivery partner.
Claim Time Limit:
● Refund claims must be made within 24 hours of delivery. Claims made after this period will not be processed.
Refund Timeline:
● If your refund is approved, it will be processed within 15-25 days. You will be provided with the transaction ID and relevant details once the refund is initiated.